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Pravilnik o zasebnosti in
piškotkih

Varnost in zaščita vaših osebnih podatkov.

Pravilnik o zasebnosti in
piškotkih

Varnost in zaščita vaših osebnih podatkov.

Pravilnik o zasebnosti in piškotkih

Varnost in zaščita
vaših osebnih podatkov.

Privacy and Cookie Policy

 

GENERAL

The controller of personal data is company ARRATHI, proizvodnja kozmetičnih izdelkov, d.o.o., Žabarjeva ulica 12, 1000 Ljubljana, Registration number: 8553092000.

By opening and using the Website, various information and data is exchanged between your device and the server, including personal data under the EU General Data Protection Regulation (Regulation (EU) 2016/670 hereinafter referred to as the General Regulation). Below we present you the exchange of information and define precisely the use, interest and reasons.

The website is accessible on the HTTPS secure protocol, which provides encrypted connection and data exchange, and our servers are updated to the latest versions, which increases the level of security.

 

PERSONAL DATA AND PROCESSING

Personal data is information that identifies you as a specific or identifiable individual. The Controller collects the following personal data in accordance with the purposes set out below in the Privacy Policy:

  • Basic customer information that is collected when placing an order in an online store (first name, last name, address, email address and telephone number) and when registering a customer as a user in an online store (username, email address and password for access).
  • Information on user purchases and invoices issued.
  • Device IP address.
  • Date and time of access.
  • Website URL and referring URL (channel and campaign – how the visitor was acquired or the source through which the visitor came to the site).
  • Website retention time, number and URLs of pages visited, and total visit time.
  • The type of browser you are using, and the operating system used.

The controller does not collect or process your personal information except when you enable or consent to it or there is a legal basis for it and the controller has a legitimate interest in the processing.

 

DATA PROCESSING BY LAW OR CONTRACTUAL RELATIONS

PURCHASE IN THE ONLINE SHOP
In the case of concluding and executing a contract with the controller (in case of online purchase), you must provide personal data for the purpose of the conclusion of a contract. It is not possible to process an order in an online store without the provision of personal data.

When processing your order, we transfer your information to an EU-registered accounting program that demonstrated appropriate technical and organizational measures consistent with the General Regulation for the secure processing of your personal data.

We transmit your personal information to a delivery service which is registered in the EU and demonstrated appropriate technical and organizational measures in accordance with the General Regulation for the secure processing of your personal data.

SENDING PROMOTIONAL MESSAGES
The controller can send you emails about sales campaigns or news to your e-mail address, which you specified at the time of your order. The Controller does not forward your email to a third party under any circumstances, and you always have the option to unsubscribe from receiving promotional messages by clicking the link in the message itself. The Controller always respects your decision and the opt-out is automated and takes effect immediately.

 

PROCESSING OF PERSONAL DATA ON THE BASIS OF LEGAL INTEREST

In accordance with the General Regulation, the controller may also process data on the basis of a legitimate interest. The Controller strives that the rights and freedoms of the individual or the visitor of the website prevail over said interests. If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail at info@myboucle.com.

GENERAL STATISTICAL PROCESSING
For the purpose of optimizing the website, monitoring the proper functioning of the website, analysing sales, re-purchases and customer behaviour, and for business optimization purposes and measuring business performance, we use the Google Analytics tool. The tool monitors sales by sales channels, how many buyers make repurchases, and in what quantity and value, we monitor responses to advertising campaigns and general visitor statistics. We use IP address anonymization so that your IP address is never forwarded. Once your IP address becomes anonymous, your identification is no longer possible, so Google Analytics cannot in any way associate your device with other Google data.

ACCESS TO HISTORY OF ORDERS AND OTHER DATA
Controller’s staff can access your order history if you provide personal data for identification or order number. Upon access, they can offer you a better service or offers and effectively resolve any complaints.

CUSTOMIZED COMMUNICATION WITH EXISTING AND POTENTIAL BUYERS
Personalized communication (via email, browser notifications or social networks) is used to present a suitable offer, communicating discounts and provision of other content that may be of interest to you based on your past interactions with our site. We use your demographics (gender, age and location), your purchase history (purchased products, number of purchases), product responses and views (opening messages, clicks on links), and behavioural conduct to initiate this type of communication. sending personalized messages.
When using personalized communication, we never create user profiles, nor do we profile you or analyse your personal data, we only perform processing on a large group basis, which makes it impossible for you to be identified as an individual.

 

CONSENT

The Controller may process and collect your personal information, subject to your consent, for the purposes of verifying and enabling your online account created by registering on the Website and for sending promotional messages and other content by email in case there is no other legal basis for this and you have given us your explicit consent. The controller may also process and collect your personal data for other purposes, but only if you have been accurately informed of these purposes and given explicit consent.
If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail at info@myboucle.com.

COOKIES
We use cookies to provide you with a better user experience and keep statistics and monitor the operation of the website. Our analytics cookies contain anonymization of your IP address so that your personal information is not disclosed to a third party.

There are different ways to control and manage cookies. Keep in mind that removing or blocking cookies may adversely affect your user experience and accessibility to certain pages of our online store.

Consent to the installation of non-essential cookies is given by clicking on the accept button. But most browsers also automatically accept cookies, but you can choose whether to accept cookies through the browser control, which is usually found in the browser’s Tools or Settings menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, visit: www.allaboutcookies.org. It is also possible to remove cookies by clicking on the “disable” button.

Ime piškotka Tip Trajanje Občutljivost ID Opis
_stripe_sid persistent 1 leto necessary _stripe_sid
Piškotki Stripe za plačilne procese.
_stripe_mid seja 30 minut necessary _stripe_mid
Piškotki Stripe za plačilne procese.
__tawkuuid persistent 6 mesecev necessary __tawkuuid
Ta piškotek si vas zapomni, da lahko povežemo pogovore v klepetu in tako zagotovimo boljšo storitev. Poteče v 6 mesecih.
TawkConnectionTime seja 10 minut necessary TawkConnectionTime
Ta piškotek si vas zapomni, da lahko povežemo pogovore v klepetu in tako zagotovimo boljšo storitev.
Facebook persistent 3 mesece non-necessary fr
Ta piškotek bo pomagal zagotoviti oglaševanje ljudem, ki so že obiskali naše spletno mesto, ko so na Facebooku ali digitalni platformi, ki jo omogoča Facebook Advertising.
Facebook seja 10 minut non-necessary _fbp
Ta piškotek bo pomagal zagotoviti oglaševanje ljudem, ki so že obiskali naše spletno mesto, ko so na Facebooku ali digitalni platformi, ki jo omogoča Facebook Advertising.
Pravilnik o prikazanih piškotkih persistent 1 ura necessary viewed_cookie_policy
Piškotek nastavi vtičnik GDPR Cookie Consent in se uporablja za shranjevanje, ali je uporabnik privolil v uporabo piškotkov ali ne. Ne shranjuje osebnih podatkov.
Google Analytics persistent 24 ur non-necessary _gid
Ta piškotek je nameščen v storitvi Google Analytics. Piškotek se uporablja za shranjevanje informacij o tem, kako obiskovalci uporabljajo spletno mesto, in pomaga pri ustvarjanju analitičnega poročila o tem, kako spletno mesto deluje. Zbrani podatki, vključno s številom obiskovalcev, virom, od kod prihajajo, in obiskanimi stranmi v anonimni obliki.
Google Analytics persistent 2 leti non-necessary _gat_gtag
Identifikacijska koda spletnega mesta za sledenje obiskom.
Google Analytics persistent 2 leti non-necessary _ga
Omogoča nam, da vemo, katere strani, vsebino in dejavnosti je uporabnik opravil za analizo spletnega mesta in merjenje učinkovitosti.
PHPSESSID seja 10 minut necessary PHPSESSID
Ta piškotek je na voljo v aplikacijah PHP. Piškotek se uporablja za shranjevanje in prepoznavanje uporabnikove edinstvene identifikacijske številke seje z namenom upravljanja uporabniške seje na spletnem mestu.

HRANJENJE OSEBNIH PODATKOV Upravljavec hrani vaše osebne podatke toliko časa, kolikor je potrebno za dosego namena, za katerega so bili osebni podatki zbrani in obdelani. Če posebni zakon predpisuje hrambo podatkov za določeno obdobje, upravljavec te podatke obdeluje v skladu z navedeno zakonodajo. Če naročilo oddate, ga izpolnite in sprejmete dobavo blaga, podatke o naročilu hranimo na strežniku še 2 leti od dostave. Če zahtevate izbris vaših podatkov iz naših podatkovnih baz, lahko podatke predhodno izbrišemo, razen podatkov na računu, ki jih ni dovoljeno izbrisati v skladu z zakonodajo in jih mora upravljavec hraniti 5 let. Podatki v storitvi Google Analytics se izbrišejo po 26 mesecih.  

IZPOLNITEV POGODBE

Z uporabo spletnega mesta se zavedate, da lahko upravljavec tudi drugim izvajalcem (obdelovalcem) zaupa vaše osebne podatke izključno v imenu upravljavca in v mejah pooblastil upravljavca. Upravljavec uporablja naslednje izvajalce (obdelovalce):

  • Ponudnik računovodskega programa in programa za upravljanje odnosov s strankami ter programske opreme za neposredno sporočanje
  • Računovodske storitve
  • Ponudnik e-pošte (npr. Google Mail, MailChimp)
  • Ponudnik spletnih oglaševalskih rešitev (npr. Facebook, Google)
  • Dostavna služba

V primeru prenosa osebnih podatkov v tretje države zunaj EU upravljavec zagotovi, da je tak prenos utemeljen s sklepom Komisije o ustreznosti ali posebnih pogodbenih določbah med delodajalcem in obdelovalcem ali uporabnikom iz tretje države v skladu s 46. členom Uredbe (EU) 2016/679.  

VAŠE PRAVICE

V skladu s členi 15, 16, 17, 18, 20 in 21 Splošne uredbe imate pravico dostopa, pravico do popravka, pravico do izbrisa (»pravica do pozabe«), pravico do omejitve obdelave, pravico prenosljivosti podatkov in pravico do ugovora. Za več informacij o obdelavi podatkov in dodatnih vprašanjih nas lahko kontaktirate prek e-pošte, navedene zgoraj.

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